Article 1 (Purpose)

The purpose of these Terms and Conditions is to establish the basic matters concerning electronic financial transactions between the user and iAurora Co., Ltd. (hereinafter referred to as the "Company") when the user utilizes the issuance and management services of prepaid electronic means of payment (hereinafter collectively referred to as the "Electronic Financial Transaction Services") provided by the Company.   

Article 2 (Definitions)

The definitions of terms used in these Terms and Conditions are as follows:   

1. "Electronic Financial Transaction" means a transaction where the Company provides Electronic Financial Transaction Services through electronic devices, and the user utilizes them in an automated manner without directly facing or communicating with the employees of the Company.   

2. "Electronic Device" means a device used to transmit or process electronic financial transaction information by electronic methods, including automated teller machines (ATMs), cash dispensers, payment terminals, computers, mobile devices such as mobile phones, and other devices that transmit or process information through electronic methods.   

3. "Electronic Means of Payment" means payment methods using electronic methods as defined in Article 2, Subparagraph 11 of the Electronic Financial Transactions Act, such as prepaid electronic means of payment.   

4. "Prepaid Electronic Means of Payment" means certificates or information about certificates issued with transferable monetary value stored by electronic methods, which are used to pay for goods or services purchased from a third party other than the issuer in accordance with the Electronic Financial Transactions Act.   

5. "Electronic Payment Transaction" means an electronic financial transaction where a person who provides funds (hereinafter referred to as the "Payer") causes the Company to transfer funds to a person who receives funds (hereinafter referred to as the "Payee") using an Electronic Means of Payment.   

6. "User" means a person who uses the Electronic Financial Transaction Services provided by the Company.   

7. "Electronic Document" means information generated, transmitted, received, or stored in accordance with Article 2, Subparagraph 1 of the Framework Act on Electronic Documents and Transactions.   

8. "Access Medium" means a means or information used to issue a transaction instruction in electronic financial transactions or to secure the truthfulness and accuracy of the user and transaction details, as prescribed under Article 2, Subparagraph 10 of the Electronic Financial Transactions Act. This includes electronic cards and corresponding electronic information, electronic signature generation information and certificates under the Electronic Signature Act, user numbers registered with the Company, biometric information of the user, and passwords required to use the aforementioned means or information.   

9. "Transaction Instruction" means a user's instruction to the Company to process an electronic financial transaction in accordance with these Terms and Conditions.   

10. "Error" means a case where an electronic financial transaction is not executed in accordance with these Terms and Conditions or the user's Transaction Instruction without intentional intent or negligence on the part of the user.   

11. "Affiliated Store (Merchant)" means a person who provides goods or services to users in transactions involving Electronic Means of Payment (such as prepaid electronic means of payment) in accordance with these Terms and Conditions, and who is not a financial company or an electronic financial business operator.   

Article 3 (Specification and Amendment of Terms and Conditions)

① Before a user utilizes the Electronic Financial Transaction Services, the Company shall post the important contents of these Terms and Conditions on a mobile application screen or an internet website, etc. (hereinafter referred to as the "Application Screen, etc.") so that the user can verify the important details.   

② Upon request by a user, the Company shall deliver a copy of these Terms and Conditions to the user via electronic document transmission, email, facsimile (fax), postal mail, or direct hand-delivery (hereinafter referred to as "Electronic Document Transmission, etc.").   

③ When the Company amends these Terms and Conditions, it shall post the amended terms on the Application Screen, etc., to notify users, and notify them via Electronic Document Transmission, etc., one (1) month prior to the effective date. However, if the Terms and Conditions are urgently changed due to amendments to laws and regulations, the amended terms shall be posted on the Application Screen, etc., for at least one month, and users shall be notified retroactively via Electronic Document Transmission, etc.   

④ When making the notification or announcement pursuant to Paragraph 3, the Company shall include a statement to the effect that: "If the user does not agree to the amendment, they may terminate the contract from the date of receiving the notice or announcement until the business day preceding the effective date of the amended terms. If the user does not express an intention to terminate the contract, they shall be deemed to have agreed to the amended terms."   

⑤ If the user does not express an intention to terminate the contract by the business day preceding the effective date of the amended terms from the date of receiving the announcement or notification under Paragraph 4, the user shall be deemed to have consented to the amendment of the Terms and Conditions.   

Article 4 (Composition and Content of Electronic Financial Transaction Services)

The Electronic Financial Transaction Services provided by the Company are as follows:  

1. Issuance and management services of prepaid electronic means of payment.   

Article 5 (Service Hours)

① In principle, the Company shall provide Electronic Financial Transaction Services to users 24 hours a day, 30 days a year, all year round.  However, this may be determined otherwise depending on the circumstances of financial companies or other payment method issuers. If the Company intends to change the service hours, it shall notify members through electronic means easily accessible by members, such as the Application Screen, etc., starting one month prior to the change for a duration of one month.   

② In the event that service suspension is unavoidable due to the maintenance, inspection, or other technical needs of information and communication facilities, or due to the circumstances of financial companies or other payment method issuers, the Company may temporarily suspend the services after notifying the suspension in advance through the Application Screen, etc. However, in unavoidable circumstances such as system failure recovery, urgent program maintenance, or external factors, the service may be suspended without prior notice, in which case it will be announced immediately through the Application Screen, etc.  

Article 6 (Management of Access Media)

① When providing Electronic Financial Transaction Services, the Company may select an Access Medium to verify the identity, authority, and content of transaction instructions of the user.   

② In using the Access Medium, the user shall not transfer, lease, or delegate the use of the Access Medium to a third party, nor provide it for the purpose of a pledge or other security interest, unless there is consent from the Company or special provisions in other laws. However, in the case of prepaid electronic means of payment, the user may transfer it to a third party or acquire it from a third party.   

③ The user shall not leak, expose, or leave their Access Medium unattended to a third party, and must exercise sufficient care to prevent misappropriation, forgery, or alteration of the Access Medium.   

④ When the Company receives a notification of loss or theft of an Access Medium from a user, the Company shall be liable to compensate for any damages incurred by the user due to the use of the Access Medium by a third party from that point onward.   

Article 7 (Creation and Preservation of Electronic Financial Transaction Records)

① The Company shall generate and preserve records that allow for tracking and searching the details of electronic financial transactions performed by users, or confirming and correcting any errors that may occur.   

② The types and preservation periods of records that the Company must preserve pursuant to Paragraph 1 shall be in accordance with the provisions of Article 8, Paragraphs 3 and 4.   

Article 8 (Confirmation of Transaction Details and Correction of Errors)

① The Company shall make the user's transaction details available for confirmation through the Application Screen, etc. If a user requests a written copy of the transaction details, the Company shall deliver the written copy via fax, mail, or direct hand-delivery within two (2) weeks from the date of the request.   

② If the Company receives a user's request for the written delivery of transaction details under Paragraph 1 but cannot provide the details due to operational failures of electronic devices, etc., it shall immediately notify the user of the reasons via Electronic Document Transmission, etc. The period during which transaction details cannot be provided due to operational failures of electronic devices, etc., shall not be counted toward the written delivery period of transaction details under Paragraph 1.   

③ Among the transaction details subject to Paragraph 1, those with a preservation period of five (5) years are as follows:   

1. Name or number of the electronic financial transaction account   

2. Type and amount of the electronic financial transaction   

3. Information identifying the counterparty of the electronic financial transaction   

4. Date and time of the electronic financial transaction   

5. Matters regarding the user's consent to withdrawal   

6. Type of electronic device and information that can identify the electronic device   

7. Fees received by the Company in exchange for the electronic financial transaction   

8. Connection logs of the electronic device related to the relevant electronic financial transaction   

9. Matters regarding the application for electronic financial transactions and modification of conditions   

10. Records of electronic financial transactions where the transaction amount per transaction exceeds 10,000 KRW   

④ Among the transaction details subject to Paragraph 1, those with a preservation period of one (1) year are as follows:   

1. Records of small-amount electronic financial transactions where the transaction amount per transaction is 10,000 KRW or less   

2. Records regarding transaction approval when using electronic means of payment   

3. Matters regarding the user's request for error correction and the results of the processing   

⑤ When a user wishes to request the written delivery prescribed in Paragraph 1, they may request it through the following address, email, and telephone number:   

1. Address: Person in Charge of iAurora Customer Center, 2033 Nambusunhwan-ro, Dongjak-gu, Seoul, Postal Code 07023   

2. Email: sezzi14@i-aurora.co.kr   

3. Phone Number: 1588-3073  (The customer center phone number may vary for each additional service. Please refer to the specific service terms and conditions for details.)   

⑥ If a user becomes aware of an error while using the Electronic Financial Transaction Services, they may request a correction from the Company through the method specified in Paragraph 5 of this Article.   

⑦ When the Company receives a request for error correction or becomes aware of an error in an electronic financial transaction on its own, it shall immediately investigate and process it, and notify the user of the results within two (2) weeks from the day the request was received or the error was found.   

Article 9 (Effectiveness of Electronic Payment Transactions and Withdrawal of Transaction Instructions)

① If a user's transaction instruction relates to an electronic payment transaction, the Company shall execute the payment procedure and transmit the details of the transaction instruction to ensure that the payment is processed.   

② When a user pays funds using an electronic means of payment, the payment takes effect at the time specified in the following subparagraphs:   

1. In the case of payment by a prepaid electronic means of payment: When the information on the transaction-instructed amount reaches the electronic device designated by the payee.   

③ A user may withdraw a transaction instruction before the payment takes effect by notifying the person in charge specified in Article 8, Paragraph 5 via Electronic Document Transmission, etc., as prescribed in these Terms and Conditions.   

④ Once the electronic payment takes effect, the user may have the payment amount refunded through the method of withdrawal of subscription under relevant laws, such as the Act on Consumer Protection in Electronic Commerce.   

Article 10 (Prohibition of Provision of Electronic Financial Transaction Information)

The Company shall not provide or leak to a third party, or use for purposes other than business purposes, information or data regarding the user's identity, accounts, Access Media, and the contents or performance of electronic financial transactions acquired in the course of providing Electronic Financial Transaction Services, without authorization by law or obtaining the consent of the user.   

Article 11 (Liability of the Company)

① The Company shall be liable to compensate for damages incurred by a user due to accidents arising from the forgery or alteration of Access Media; accidents occurring during the electronic transmission or processing of contract execution or transaction instructions; or accidents arising from the use of Access Media acquired through false or other fraudulent methods by intruding into electronic devices for electronic financial transactions or information and communications networks under Article 2, Paragraph 1, Subparagraph 1 of the Act on Promotion of Information and Communications Network Utilization and Information Protection.   

② Notwithstanding Paragraph 1, if the Company proves that a member performed any of the following acts intentionally or through gross negligence, the Company may cause the member to bear the liability in whole or in part:   

1. Where the user leased, delegated the use of, transferred, or provided the Access Medium as security to a third party.   

2. Where the user leaked, exposed, or left their Access Medium unattended, despite knowing or being easily able to know that a third party could conduct electronic financial transactions without authorization using the user's Access Medium.   

3. Where damages occurred to a user that is a corporation (excluding small enterprises under Article 2, Paragraph 2 of the Framework Act on Small and Medium Enterprises), and the Company fulfilled its duty of care reasonably required to prevent accidents, such as establishing and strictly complying with security procedures.   

4. Where the Company requested additional security measures during electronic financial transactions for enhanced security in addition to the verification under Article 6, Paragraph 1 of the Electronic Financial Transactions Act, but the user refused the Company's request without justifiable grounds, leading to an accident under Article 9, Paragraph 1, Subparagraph 3 of the Electronic Financial Transactions Act.   

5. Where an accident under Article 9, Paragraph 1, Subparagraph 3 of the Electronic Financial Transactions Act occurred because the user performed any of the following acts with respect to the media, means, or information used for the additional security measures under Subparagraph 4:   

   • A. Leaking, exposing, or leaving it unattended to a third party   

   • B. Leasing or delegating its use to a third party   

   • C. Transferring or providing it as security to a third party   

③ Notwithstanding Paragraphs 1 and 2, if there are other laws and regulations that can be applied more favorably to the user, those laws and regulations shall take precedence.   

Article 12 (Company's Duty to Ensure Safety)

To ensure the safety and reliability of electronic financial transactions, the Company shall comply with the standards set by the Financial Services Commission regarding information technology sectors, such as personnel, facilities, and electronic devices for electronic transmission or processing for each type of electronic financial transaction, and electronic financial business.   

Article 13 (Validity Period and Extinctive Prescription of Prepaid Electronic Means of Payment)

① The Company may set a validity period of one (1) year or longer for prepaid electronic means of payment, and users can only use the prepaid electronic means of payment within the validity period set by the Company.   

② The Company shall announce whether a validity period is set for the prepaid electronic means of payment and the duration of such period through the Application Screen, etc.   

③ The Company shall notify the user via email or text message at least three (3) times, including a notice 30 days prior to the expiration, regarding the approaching expiration date, whether the validity period can be extended and the method for doing so, and the fact that the balance can be refunded according to the following subparagraphs after the expiration but before the completion of the extinctive prescription:   

1. For prepaid electronic means of payment of 50,000 KRW or less: 90%   

2. For prepaid electronic means of payment exceeding 50,000 KRW: 95%   

3. For refunds of accumulated rewards such as points or mileage: 100% (provided, however, that this is limited to cases where a reward point system is operated)   

④ After the expiration of the validity period (limited to cases where the extinctive prescription is not complete), the user may request the Company to refund the unused balance recorded on the prepaid electronic means of payment, and the Company shall refund 90% or more of the balance (the specific ratio shall follow each subparagraph of Article 13, Paragraph 3), which corresponds to the amount the user would have received if requested before expiration. However, the return of accumulated rewards under Article 13, Subparagraph 3 is limited to cases requested by the customer.   

⑤After five (5) years from the date of purchase or top-up (charging) of the prepaid electronic means of payment, the commercial extinctive prescription under the Commercial Act is completed, and the user may not request the Company for the provision of goods, refunds, or the return of the balance.   

⑥The user may request the business operator to extend the validity period within the validity period, and the issuer who receives the request shall extend the validity period in units of three (3) months unless there is a special reason.   

⑦The Company shall guide the user on major matters related to the extinctive prescription in the form of a pop-up window or a summary consent form at the time of transaction, including the details that use and refund are impossible after the completion of the extinctive prescription of the prepaid electronic means of payment.   

⑧ The Company must notify the user via email or text message at least three (3) times, including a notice one (1) year prior to the completion of the extinctive prescription, regarding the date of completion of the extinctive prescription and the fact that it cannot be used if it is not used before completion.   

Article 14 (Refund of Prepaid Electronic Means of Payment)

① A user may request a refund for the balance of the prepaid electronic means of payment, and the Company shall refund the entire balance without deducting any fees in accordance with the procedures set by the Company in the following cases. However, if it does not fall under any of the following cases and is due to the user's simple change of mind, a refund may be made after deducting a fee:   

1. Where a refund for the entire purchase amount is requested within seven (7) days from the purchase date of the prepaid electronic means of payment.   

2. Where it is difficult for an affiliated store to provide goods or services due to natural disasters or similar reasons, making it impossible to use the prepaid electronic means of payment.   

3. Where an affiliated store fails to provide goods or services due to a defect in the prepaid electronic means of payment.   

4. Where a user requests a refund of the balance after using 60% or more (80% or more for denominations of 10,000 KRW or less) of the balance of a normally purchased or topped-up prepaid electronic means of payment for purchasing goods or services, based on the balance at the time of purchase or the final top-up (however, gifting, transfer, etc., are excluded from the aforementioned usage calculation).   

5. Where affiliated stores are reduced without justifiable grounds or the conditions of use are altered unfavorably.   

② In the case of a co-branded card, if the co-branded partner has its own refund criteria and the co-branded partner is an electronic financial business operator, the refund criteria of the co-branded partner shall apply first.   

③ (Limited to cases where the co-branded partner is an electronic financial business operator so its refund criteria can be applied) The refund criteria of the co-branded partner can be verified on the co-branded partner's website.   

④ A partial refund of the balance of the prepaid electronic means of payment, rather than the entire balance, is not possible.   

⑤ Prepaid electronic means of payment provided free of charge by the Company through purchases of goods or services, events, etc., are excluded from the eligibility for refunds and are not included in the calculation of the used amount under Paragraph 1, Subparagraph 4. Furthermore, when the Company refunds a prepaid electronic means of payment to a user, any prepaid electronic means of payment provided free of charge shall expire.   

⑥ The Company may limit the refund limit and frequency to restrict fraudulent refunds by users for cash accommodation purposes. The refund limit and frequency can be verified on the website.   

⑦ Other matters regarding refunds not specified in these Terms and Conditions shall be announced through the Application Screen, etc.   

Article 15 (Management and Disclosure of Prepaid Deposits)

① The Company shall separate the user's prepaid deposits from its proprietary property and entrust them to an external financial institution or subscribe to a payment guarantee insurance policy.   

② The Company shall check the mutual consistency between the total amount of prepaid deposits and the total amount of funds actually being managed (such as entrusted funds) every business day, and shall disclose the scale of prepaid deposits, entrustment details, status of payment guarantee insurance, and insured amounts on the website (www.namanecard.com), etc., at the end of each quarter (within 10 days after the end of the quarter).   

③ In the event of any of the following cases, the Company shall preferentially pay the prepaid deposits to users through a trust company or an insurance company, etc. In this case, the fact, the payment timing, payment location, and other matters related to the payment of prepaid deposits shall be announced in two or more daily newspapers within one (1) month and disclosed through the internet homepage, etc.:   

1. Where registration is canceled or revoked   

2. In the event of dissolution or closure of the prepaid electronic means of payment issuance and management business   

3. Where a declaration of bankruptcy is received   

4. Where an order to suspend the prepaid electronic means of payment issuance and management business is issued   

5. Where an event corresponding to Subparagraphs 1 through 4 occurs   

Article 16 (Trust or Payment Guarantee Insurance for Prepaid Deposits)

① The Company shall entrust 100% or more of the prepaid deposits naming users as beneficiaries, or subscribe to payment guarantee insurance naming users as the insured.   

② In principle, the Company shall entrust the prepaid deposits, but may mix the method of payment guarantee if unavoidable.   

③ When the Company entrusts prepaid deposits, it shall entrust the full target amount and cannot deposit a portion for the purpose of reserve funds.   

④ When the Company operates the remaining prepaid deposits that are not subject to trust or payment guarantee insurance, it shall operate them as safe assets.   

Article 17 (Matters Regarding Erroneous Remittance)

① If a member erroneously writes or enters the receiving financial institution, receiving account number, etc., causing funds such as prepaid electronic means of payment to be transferred to an unintended recipient (hereinafter referred to as "Erroneous Remittance"), the member may notify the Company and request a refund of the erroneously remitted amount by contacting the recipient through the Company or the receiving financial institution, etc.   

② The Company must inform the member of the processing results or related processing progress regarding the member's requests—such as the fact of contacting the recipient, whether the recipient intends to return the funds, and the reasons if the recipient has no intention to return them—within 15 days from the date the member notified the Company of the occurrence of the 'Erroneous Remittance'.   

③ If the recipient does not return the funds despite the request for return through the Company or the receiving financial institution, the member may apply for the Erroneous Remittance Return Support Scheme to the Depositor Protection Corporation in accordance with Chapter 5 of the Depositor Protection Act (Return Support for Erroneous Remittance).  (Applications can be made for Erroneous Remittances occurring after July 6, 2021, the effective date of the amended Depositor Protection Act). However, transactions where the Depositor Protection Corporation cannot acquire the real name of the recipient, such as remittance via contact information or remittance transactions between SNS members, are restricted from applying for return support.   

④ The Company shall comply with requests from the Depositor Protection Corporation for data such as the reason for the recipient's inability to return, the recipient's real name, address, contact details, and the status of the occurrence of Erroneous Remittance, for the smooth performance of Erroneous Remittance return support operations, unless there is a justifiable reason.   

⑤ If the details of the Erroneous Remittance return support applied for by a member through the Depositor Protection Corporation fall under any of the following subparagraphs, the support procedures of the Depositor Protection Corporation may be suspended in accordance with relevant laws:   

1. Where the member applied for return support through false or fraudulent methods   

2. Where it is confirmed through objective data that it is not an Erroneous Remittance   

3. Where a lawsuit or similar legal proceeding related to the Erroneous Remittance applied for prior to the application date is ongoing or has concluded   

4. Other cases recognized by the Deposit Insurance Committee   

Article 18 (Dispute Processing and Mediation)

① A user may request dispute processing, such as raising opinions or complaints related to electronic financial transactions, or claiming damages, through the person in charge of the customer center posted on the Application Screen, etc., or the contact details specified in Article 8, Paragraph 5.   

② When a user requests dispute processing from the Company, the Company shall guide the user on the results of the investigation or processing within 15 days from the date of receiving the request.  

③ If a user has an objection to the results of the Company's dispute processing, they may apply for dispute mediation related to the use of the Company's Electronic Financial Transaction Services to the Financial Dispute Mediation Committee of the Financial Supervisory Service or the Consumer Dispute Settlement Commission of the Korea Consumer Agency.   

Article 19 (Rules Outside the Terms and Conditions and Jurisdiction)

① Matters not specified in these Terms and Conditions regarding electronic financial transactions shall be governed by individual terms and conditions.   

② Matters not specified in these Terms and Conditions and individual terms and conditions regarding electronic financial transactions shall be governed by consumer protection laws, such as the Electronic Financial Transactions Act, the Act on Consumer Protection in Electronic Commerce, and the Specialized Credit Financial Business Act.   

③ Lawsuits regarding various disputes related to these Terms and Conditions and electronic financial transactions shall be filed with the court of first instance having jurisdiction under the Civil Procedure Act.  

④ When matters individually agreed upon between the Company and the user differ from those specified in these Terms and Conditions, the individually agreed matters shall take precedence over these Terms and Conditions.   

Addenda

Article 1 (Effective Date)

① These Terms and Conditions shall enter into force on June 21, 2026.